A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction.
In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
Hence, let us all take a step ahead and move towards ensuring TQM in all the activities that we do. Whether we communicate with a colleague or a customer,
whether we send our daily/weekly reports to our seniors, whether we follow the day to day process, let us all take a pledge to keep quality in mind.
Success will definitely come.