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Dear All,

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction.

In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.

Hence, let us all take a step ahead and move towards ensuring TQM in all the activities that we do. Whether we communicate with a colleague or a customer,

whether we send our daily/weekly reports to our seniors, whether we follow the day to day process, let us all take a pledge to keep quality in mind.


Success will definitely come.

Best Wishes!

Lokendra Singh


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